Meta Platform Requirement

Data Deletion Request

You can request deletion of all personal data Adash holds about you at any time. We will process your request within 30 days.

1

What data we hold

When you connect your business account to Adash, we may store the following data associated with your Meta accounts (WhatsApp, Instagram, Threads):

  • Your Instagram Business Account ID and display name
  • Your WhatsApp Business phone number
  • Access tokens used to send and receive messages on your behalf
  • Conversation history between your customers and your AI agent
  • Your business name, email address, and subscription information
2

How to delete your data

Option A — Self-service (instant)

Log in to your Adash account, go to Settings → Account, and click "Delete account". This will immediately:

  • Revoke all connected channel tokens (WhatsApp, Instagram, Threads)
  • Delete all conversation history
  • Delete your knowledge base and all uploaded documents
  • Permanently delete your account within 30 days

Option B — Contact support

If you no longer have access to your account, email us at support@adash.ai with the subject line "Data Deletion Request". We will confirm receipt within 48 hours and complete the deletion within 30 days.

3

What happens after deletion

  • All personal data and conversation history is permanently deleted from our databases
  • All Meta access tokens are revoked immediately
  • Anonymised, aggregated usage statistics (no personal data) may be retained for platform analytics
  • You will receive an email confirmation once deletion is complete

Deletion is irreversible. If you wish to use Adash again after deletion, you will need to create a new account.

4

Contact

✉️
Data deletion requests
support@adash.ai

For more information about how we handle your data, see our Privacy Policy.